Pandemic Unemployment Assistance was built to be a lifeline for non-traditional workers – freelancers, the self-employed - but in Pennsylvania, the program has been plagued by errors which stem from a no-bid contract the state made with a private IT contractor.
WHYY Keystone Crossroads’ Laura Benshoff reports on how these glitches have created legal issues and exacerbated financial hardship for vulnerable residents in the state.
(Original air-date: 3/4/21)